A daily report management system was developed to facilitate mutual communication between cleaning sites and the company.
The environment was such that it was difficult to share information between the people on site actually cleaning and internal sales staff, such as handwritten daily reports and verbally based communications.
The development of a daily report management system facilitated this and contributed to improved working conditions.
- Development Systems Daily report management system (estimated development cost: approx. 2.5 million yen)
- type of industry Cleaning industry (employees: approx. 50 / locations: 1)
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former management method
Excel/handwritten
Troubleshooting
- There was duplication of work in collecting handwritten daily reports and preparing reports to the main contractor in Excel.
- There were billing omissions as salespeople would consolidate sales and request invoices from the accounting department.
- There were many cases that could not be fully grasped, such as projects that salespeople had verbally promised to the main contractor.
- They had to return to the office every day to submit handwritten daily reports.
Issues not recognised
- The previous site worked on is not communicated to the next person in charge, including the handover items.
- Sometimes the necessary tools for each site were forgotten.
Solution Entering daily reports on a smartphone facilitates information sharing.
A daily report management system has been established, enabling daily reports and handover matters to be entered via smartphone input.
As a result, there is no need to transcribe daily reports or return to the office from the cleaning site, and handover matters to the next worker is smoother.
Sales staff can also input all the information on the sites where orders have been received, so there are no more sites that they cannot keep track of.
Invoices are also prepared based on the daily report information for each site where an order has been received, so there are no more invoices missing.